Head Housekeeper

Pennyhill Park and The Spa, Bagshot, Surrey
Closing Date: 10th December 2021

In a Nutshell

A very rare opportunity has arisen for a Head Housekeeper to manage the overall cleanliness of the property which includes bedrooms, public area cleaning (including the Spa) and all housekeeping admin.

Your primary role is to manage, train and work alongside your team to ensure all areas of the property are sparklingly clean and in tip-top condition. This is a very busy hands on role, so as well as overseeing the operation of your department, there maybe occasions whereby you will also be expected to roll up your sleeves and help your team in busy periods in preparation for our guests arrival. 

Lots to do but lots of fun

As the Head Housekeeper, you will be responsible for…

  • Ensuring guest bedrooms are cleaned and checked ready for check-in time 
  • Ensuring our guests are well looked after at all times and that any requests/comments made are acted upon immediately to the satisfaction of the guest
  • Ensuring that the Spa is clean at all times
  • Organising the day to day operations to ensure the efficient functioning of the Housekeeping Department 
  • In conjunction with the General Manager and Financial Controller, planning and controlling the budget and expenditure for the year to maintain the department
  • Ensuring all staff attend all training sessions and that e-learning is completed 
  • Ensuring rotas are completed and that each shift is covered appropriately at all times
  • Ensuring that all Housekeeping and Laundry staff are fully trained 
  • Interviewing and selecting all Housekeeping and Laundry staff
  • Holding departmental meetings every other month to ensure that regular communication of hotel information is passed on to the staff
  • Conducting 1:1's and quarterly reviews
  • Working directly with the Maintenance Department for the upkeep of bedrooms with regards to decoration and maintenance
  • Liaising with suppliers, making sure we have the right equipment for doing the job
  • Stock control and managing stock takes
  • Conducting Duty management shifts

Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!