Assistant Conference and Banqueting Manager

South Lodge and The Spa, Horsham, West Sussex
Closing Date: 30th November 2021

To support in the leadership to the Conference & Banqueting team to deliver WOW experiences to our guests and clients whilst delivering budgeted financial performance. In the absence of the Conference and Banqueting Manager it will be your responsibility to uphold the high standards and deliver a great experience to all guests in their absence.

• Ensure guest satisfaction through high quality service and good public relations.
• Ensure daily briefings and job allocations are carried out and daily tasks are completed.
• Record guest profiling and champion within the team.
• Ensure set-up and events run per the BEO.
• Ensure all systems, processes, and SOP’s are up-to-date and are regularly reviewed.
• Ensure all team members are performing specific tasks as per the SOP
• Monitor ReviewPro performance and action points as necessary.
• Manage poor performance.
• Providing timely feedback to the team.
• Support the Conference and Banqueting Manager in Creating Personal development plans for all team members.
• Manage wage percentage, input costed rota. Manage Promark.
• Ensure the purchasing of all supplies, stock and equipment is within budgeted guidelines, and the EPIC system is used.
• Minimise waste by ordering effectively and stock rotation.
• Ensure PAR stocks are correct and stock takes take place monthly.
• Effective rostering of staff in line with business needs
• To maintain the highest standard of cleanliness, the maintenance of furnishings and equipment, and the correct set up of all the conference and banqueting suites.
• Support the Conference and Banqueting Manager in achieving our beverage and food gross profit targets.
• Consistently delivers company standards.
• To be aware and have an understanding of all relevant law and legislation with regards to heath & safety, fire safety and equal opportunities.

Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!