Concierge

Pennyhill Park and The Spa, Bagshot, Surrey
Closing Date: 03rd December 2021

In a Nutshell

We are actively seeking a Concierge who will deliver an exceptional service throughout the entire guest journey, from the guest welcome through to their departure. Rooming our guests on arrival and providing them with information on the hotel, local amenities and services will be key tasks in this exciting role. 

Lots to do but lots of fun

The Concierge will be responsible for

  • Handling luggage and other guest properties with care and efficiency.
  • Loading and unloading luggage from vehicles in a safe and efficient manner.
  • Ensuring that the porter’s lodge is kept neat, clean and tidy at all times.
  • Being fully aware of the hotel facilities and services available to guests and visitors.
  • Being fully aware of the hotels, restaurants and services provided by the Exclusive Collection.
  • Bringing all guest feedback to the attention of the Front of House Manager
  • Ensuring that you know the name, location and time of functions taking place in Banqueting prior to commencing your duties.
  • Ensuring the Lobby including the fire place and lighting is always clean and tidy and presented to the best standard.
  • Always being well groomed, polite and pleasant to guests and colleagues alike.
  • Being knowledgeable on local amenities and services

Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!