Reservations & Events Co-ordinator

Fanhams Hall Hotel, Ware, Hertfordshire
Closing Date: 04th December 2021

In a Nutshell

We are actively seeking a Reservations & Events Co-ordinator who will be responsible for front line communication with clients, co-ordinating events and ensuring that administrative systems and processes are of the highest standard. The duties of this role will be split to effectively and efficiently assist Reservations and Events, maximising sales opportunities and conversion from initial enquiry to booking completion, handling enquiries, processing bookings and dealing efficiently with all associated administration, to deliver an exceptional and memorable guest experience. Time spent assisting each role will vary and depend on business levels in that area.Your role will involve

Lots to do but lots of fun

The Reservations & Events Co-ordinator will be responsible for…

  • Co-ordination of conferences, private dining events, group bookings and overflow reservations in line with clients needs and requests
  • Anticipating guest’s needs where possible to enhance the quality of service
  • Ensure that all correspondence and data input for Reservations and Events is accurate & timely
  • Promoting sales to maximise revenue
  • Operating the sales computer system to maximise occupancy and rates
  • Inputting bedroom reservations
  • Producing accurate function sheets on time maintaining 100% attention to detail
  • Collating client information to assist in the planning stages of an event
  • Handling telephone enquiries
  • Co-ordinating all clients’ needs prior to arrival at the hotel
  • Attending meetings within the hotel as required and represent the sales department
  • Attending Yield meeting to discuss sales strategy

Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!