Conference and Banqueting Supervisor

South Lodge and The Spa, Horsham, West Sussex
Closing Date: 22nd December 2021

This position is concerned with the daily operation of a busy department and the management of Assistants providing service to our meeting and dining delegates ensuring all needs are met and that we exceed our guest expectations.

Our successful Conference and Banqueting Supervisor will be responsible for;

  • Supervising and coordinating conference and catering activity.
  • Ensuring function room set ups are as per Banquet Event Order (BEO) and that our standards are maintained.
  • Attending morning meetings to determine event requirements daily.
  • Anticipating event needs, respond promptly and create solutions to issues that may arise. Always aim to improve the guest journey and 'create ‘happiness in amazing places’ for our customers.
  • Hosting pre and post service briefings.
  • Maintaining complete knowledge of Delphi BEO format in order to determine event requirements and trouble shooting.
  • Being proactive in the housekeeping of our event rooms ensuring customer areas are well maintained and in excellent working order. Ensure we maintain a clean and productive working environment and all stock is stored, cleaned and well maintained.
  • Maintain Audio Visual equipment, provide preventative maintenance and security for hotel possessions. Have a sound knowledge of Audio Visual Requirements and provide technical support to guests and training to staff.
  • Ensure all back of house storage areas are well maintained and replenished.
  • Conduct monthly stock takes of all Audio Visual Equipments and ensure security is maintained.  Raise Purchase Orders for any Hotel Audio Visual inventory needed.
  • The security and preventative maintenance of all function rooms.  Report any issues and/or necessary work needed to Maintenance ensuring this is followed up and auctioned.
  • Training, development and motivation of C&B Assistants, along with creating and implementing new standards of procedure when required.
  • Participating in all departmental training sessions.
  • Establishing personal but professional rapport with guests and staff alike.
  • Liaising with conference organisers as and when required to attend to their room set up needs.
  • Responsible for leading a  team, therefore need to ensure effective communication. productivity levels are high and attention to detail maintained by all team members

Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!