Guest Services Supervisor

Lots to do but lots of fun

Our Guest Services Supervisor will be responsible for;

• Key duties of the Guests Services Assistant plus;
• Helping to co-ordinate the guest services team functions and activities.
• Being fully comprehensive in all operational areas of the Guest Services team
• Championing the highest level of customer care and service and deliver wow experiences with special attention paid to
• Acting as a lobby host at key times
• Meeting and greeting arrivals
• Championing and raising awareness of guest profiling and the use of guest name
• Following up guest complaints and take appropriate Guest Recovery action
• Ensuring team members are performing specific tasks to the department SOPs
• Controlling all operating costs within the standards set under the direction of the Guest Services Manager
• Promoting sales awareness positively within the Guest Services Department and to maximise sales opportunities.
• Ensuring all Team Members are well presented and groomed at all times
• Addressing development needs within the team, and to assist in appraising employees in the Guest Services Department
• Assisting the Guest Services Manager in quality training and coaching in a systematic and professional way to ensure consistent delivery of service standards.
• Assisting the Guest Services Manager in recruitment of staff and planning of the labour resource