Guest Services Assistant
Lainston House Hotel,Sparsholt, Hampshire
Full Time
£25262 plus excellent benefits
Closing Date: 11th May 2024
Lots to do but lots of fun
The role will be responsible for…
- Providing an exceptional sense of arrival at check-in and the fondest of farewells at check-out and for all non-residential hotel guests.
- Escorting all guests to their bedrooms and conduct a room and hotel orientation to the correct standard. Assist with luggage and valet parking.
- Acting as an ambassador in selling our F&B destinations, activities and additional services, including restaurant and bedroom reservations, vouchers and gifts, as well as our special events.
- Ensuring billing accuracy.
- Operating the switchboard.
- Guest Services administrative tasks including: reservations, restaurant booking, replying to guest queries on the phone and by email.
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