Conference and Banqueting Supervisor

Lots to do, but lots of fun

Our successful Conference and Banqueting Supervisor will be responsible for;

• Supervising and coordinating conference and catering activity.
• Ensuring function room set ups are as per Banquet Event Order (BEO) and that our standards are maintained.
• Attending morning meetings to determine event requirements daily.
• Anticipating event needs, respond promptly and create solutions to issues that may arise. Always aim to improve the guest journey and 'create ‘happiness in amazing places’ for our customers.
• Hosting pre and post service briefings.
• Maintaining complete knowledge of Delphi BEO format in order to determine event requirements and trouble shooting.
• Being proactive in the housekeeping of our event rooms ensuring customer areas are well maintained and in excellent working order. Ensure we maintain a clean and productive working environment and all stock is stored, cleaned and well maintained.
• Maintain Audio Visual equipment, provide preventative maintenance and security for hotel possessions. Have a sound knowledge of Audio Visual Requirements and provide technical support to guests and training to staff.
• Ensure all back of house storage areas are well maintained and replenished.
• Conduct monthly stock takes of all Audio Visual Equipments and ensure security is maintained.  Raise Purchase Orders for any Hotel Audio Visual inventory needed.
• The security and preventative maintenance of all function rooms.  Report any issues and/or necessary work needed to Maintenance ensuring this is followed up and auctioned.
• Training, development and motivation of C&B Assistants, along with creating and implementing new standards of procedure when required.
• Participating in all departmental training sessions.
• Establishing personal but professional rapport with guests and staff alike.
• Liaising with conference organisers as and when required to attend to their room set up needs.
• Responsible for leading a  team, therefore need to ensure effective communication. productivity levels are high and attention to detail maintained by all team members