Guest Services Assistant

Royal Berkshire Hotel, Ascot, Berkshire
Part Time
£21,112 with excellent benefits
Closing Date: 18th July 2025

In a Nutshell

We are actively seeking a Guest Services Assistant who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests so strong customer service skills are a must!

Rooming our guests on arrival and providing them with information on the hotel, local amenities and services will be key tasks in this exciting role.

Lots to do, but lots of fun

The Guest Services Assistant will be responsible for ....................

Meeting and greeting guests to ensure they receive a warm welcome, and are provided with all the relevant information they need for their stay
Manage arrivals and departure process, ensuring that all guest and function accounts are correct and settled at the time of departure
To provide consistent and personal guest service that creates repeat custom
Anticipate the guest needs, respond promptly and create innovative solutions to any issues that may arise
To provide courteous and professional service, using guests’ names at every opportunity

Our benefits and rewards

Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!

Benefits Rewards & Recognition

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