Guest Services Assistant
Royal Berkshire Hotel, Ascot, Berkshire
Part Time
£21,112 with excellent benefits
Closing Date: 18th July 2025
Lots to do, but lots of fun
The Guest Services Assistant will be responsible for ....................
- Meeting and greeting guests to ensure they receive a warm welcome, and are provided with all the relevant information they need for their stay
- Manage arrivals and departure process, ensuring that all guest and function accounts are correct and settled at the time of departure
- To provide consistent and personal guest service that creates repeat custom
- Anticipate the guest needs, respond promptly and create innovative solutions to any issues that may arise
- To provide courteous and professional service, using guests’ names at every opportunity
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