Guest Relations Assistant

Lots to do, but lots of fun

In your role you will be responsible for...

• Welcoming all guests entering the hotel in a professional and pleasant manner
• Providing guests with an exceptional arrival and departure experience that makes them feel welcome
• Controlling the traffic flow in and out of the Great Hall and directing guests to the necessary location
• Communicating with the front desk for any arrivals using guests names
• Run an effective check in and check out process if required
• Providing luggage assistance and valet parking and keep records
• Escorting guests to their bedrooms and conduct a room and hotel orientation to the correct standard if required
• Organising transport for our guests and giving directions
• Ensure that the outside of the hotel, the Great Hall and lounges areas are well maintained and tidy
• Undertake any additional duties as directed by the Guest relations Manager, Front of House manager or Assistant front of house
• Create lasting  impression on arrival and departure of all guests
• To ensure all VIPs are flagged and research conducted
• To check VIP rooms, ensuring hotel standards and that the correct amenities are in place
• To provide appropriate welcome cards to the guests, ensuring special occasions are recognised
• To take ownership of in-house issues and ensure these are being solved whilst ensuring guest satisfaction
• To use the Guest Recovery Log to collate data
• To ensure guest details are profiled effectively
• To ensure all Front of House areas well maintained and tidy
• To perform show-rounds if required
• To effectively communicate through the use of HUBBUB