Guest Relations Supervisor
South Lodge and The Spa, Horsham, West Sussex
Full Time
£28,490 plus amazing benefits
Closing Date: 31st July 2025
In a Nutshell
We’re a group of fabulous places set in beautiful countryside and our hotels are full of great people… A great team.
We are actively seeing a Guest Relations Supervisor to join the team at South Lodge, an Exclusive Hotel & Spa. You will be the main point of contact for all guests ensuring everybody is happy - with an emphasis on VIPs and leisure guests, ensuring all their requirements are anticipated and exceeded during their visit.
Lots to do but lots of fun
Our successful Guest Relations Supervisor will be responsible for;
- Being the ‘face’ of the Hotel, welcoming all Visitors, Hotel Residents and guests and always present even at quieter times ensuring availability to all guests if required.
- Effective communication across all teams, assisting the Guest Relations Manager in ensuring all team members are kept up to date with events and updates in the hotel and spa whilst working with foresight
- Duty management shifts
- Managing customer phone calls/messages
- Assist in the training and development of new members of the Duty Manager team
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