Guest Services Manager
Ansty Hall Hotel, Ansty, Coventry
Full Time
Competitive Salary plus fantastic benefits
Closing Date: 13th August 2025
In a Nutshell
A very rare opportunity has arisen at Ansty Hall Hotel. We are actively seeking a Guest Services Manager who’ll report into the Operations Manager and will lead, motivate and inspire the Guest Services team to ensure that every guest and visitor has a memorable stay.
They say first and last impressions count – and in this role, you’ll be responsible for both. From the moment guests arrive to the moment they leave, you'll be at the heart of their experience – delivering warm welcomes, heartfelt goodbyes, and seamless stays. Whether it’s a check-in, a room upgrade, a special request, or simply a warm conversation – you’ll ensure that every guest journey is effortless and memorable.
If this sounds like the perfect role for you, keep reading and apply today!
Lots to do, but lots of fun
As our new Guest Services Manager, you’ll report into the Front Office Manager and will be responsible for:
• Leading the day-to-day operations of our Guest Services team to deliver a seamless guest experience.
• Setting and maintaining high standards of guest care, team presentation, and service delivery across all touchpoints.
• Acting as the main point of contact for guests, managing check-in/check-out procedures, room allocations, and special requirements.
• Coaching, mentoring, and developing the Guest Services team through hands-on leadership, feedback, coaching and training.
• Ensuring public areas and guest-facing spaces are immaculate and always guest-ready.
• Supporting the wider hotel management team with operational standards, team motivation, and cross-department collaboration.
• Carry out Duty Management shifts as and when required
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