Reception Manager

Lots to do but lots of fun

Ensure outstanding front‑of‑house performance by:

• Exceeding guest expectations across all reception and front‑of‑house operations, with a strong visible presence to engage and support guests.

• Maintaining and updating guest profiles to enable personalised experiences upon return visits 
• Managing challenging in‑house guest situations, logging feedback and coordinating follow‑up action with the team 
• Supervising, training, monitoring, and developing reception staff to uphold service excellence and performance standards
• Promoting hotel services and upselling opportunities—room upgrades, food & beverage, amenities
• Overseeing cash and key security, daily banking, adjustments, and account reconciliations to protect revenue 
• Controlling pending accounts, credit checks, limits, corrections, and adjustments following company policies
• Managing room allocations to ensure optimal usage and prevent wear‑and‑tear of furnishings.

INDHP