Guest Services Manager
Ansty Hall Hotel, Ansty, Coventry
Full Time
Competitive Salary plus fantastic benefits
Closing Date: 06th September 2025
In a Nutshell
A very rare opportunity has arisen at Ansty Hall Hotel. We are actively seeking a Guest Services Manager who’ll report into the Operations Manager and will lead, motivate and inspire the Guest Services team to ensure that every guest and visitor has a memorable stay.
Lots to do, but lots of fun
As our new Guest Services Manager you will be responsible for:
• Leading the day-to-day operations of our Guest Services team to deliver a seamless guest experience.
• Setting and maintaining high standards of guest care, team presentation, and service delivery across all touchpoints.
• Acting as the main point of contact for guests, managing check-in/check-out procedures, room allocations, and special requirements.
• Coaching, mentoring, and developing the Guest Services team through hands-on leadership, feedback, coaching and training.
• Ensuring public areas and guest-facing spaces are immaculate and always guest-ready.
• Supporting the wider hotel management team with operational standards, team motivation, and cross-department collaboration.
• Carry out Duty Management shifts as and when required
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