Assistant Conference and Banqueting Manager

Lots to do, but lots of fun 

• To ensure that expectations are exceeded at all times in all areas of C&B and F&B.
• To support the operational teams in delivering exceptional standards in C&B.
• Leading from the front by running and overseeing events.  Remaining hands on within this busy food and beverage operation.
• To ensure that all C&B department standards remain consistent in the absence of the C&B Manager.
• To ensure that all events  are run to our agreed standards.
• To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• To build a strong relationship with every client. Ensure that every meeting or event organiser is met on arrival and receives a warm welcome and thorough briefing to check every detail and establish other requirements. Ensure every meeting receives a de-brief to check satisfaction and thank them for using the hotel. Any future sales leads should be passed to the Sales Manager or General Manager.
• To deal effectively with more challenging guest situations in-house and resolve to them appropriately. 
• Always offer alternatives should the first request be not possible at this time. Take ownership of such situations, communicate with other departments effectively and be able to write an appropriate response to the guest
• To work as part of a team and to constantly evaluate, train and improve the experience of our guests.
  • To assist the C&B Manager in ensuring the welfare and motivation of the Food and Beverage teams.
  • Establish and maintain effective employee relations across departments.
  • Assisting the C&B Manager in the recruitment and development of permanent and casual team members.
  • Support the training of the team to enable them to deliver a consistently high level of service.
  • To ensure that the presentation of team members is impeccable at all times.
• To ensure we have the right people in the right place at the right time, to ensure in the absence of the C&B Manager that staffing levels are commensurate with business needs.