Front Office Manager
Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
Competitive salary plus fantastic benefits
Closing Date: 26th September 2025
In a Nutshell
An exciting opportunity has arisen here at Pennyhill Park, we're actively recruiting for a Front Office Manager to lead Front Office by delivering the highest levels of service to all hotel guests and visitors. Co-ordinate all Front of House team functions and activities. To be a role model, motivate and lead the team. To champion the very highest levels of guest care to ensure we're creating happiness in amazing places.
Lots to do but lots of fun
Our successful Front Office Manager will;
- Oversee and manage all Front of House departments (Guest Services, Nights & Switchboard) to ensure all guests receive the service required from a five star establishment and that team members create happiness in amazing places where possible
- Champion and raise awareness of guest profiling
- Ensure all systems, processes, and SOP’s are up-to-date and are regularly reviewed
- Training and development of the team
- Work with the People & Development team to effectively recruit new team members
- Manage wage percentage with costed rosters
- To promote revenue awareness and maximise sales and upselling opportunities
- Act as a lobby host at key times
- Carry out Duty Management shifts as and when required
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