Reservations and Events Co-Ordinator

Lots to do, but lots of fun 

• Ensure prompt and professional replies to all e-mails and phone calls.
• Taking enquiries and inputting reservations into the system.
• Anticipate guests’ needs where possible to enhance the quality of service and positively promote sales to maximise revenue.
• Operate and maintain the trace systems for reservations and ensure daily checks are completed.
• Refer any business that the hotel is unable to accommodate to the sister properties
• Generate and assist in up selling hotel services and facilities in addition to bedroom sales.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Pass on all relevant leads to the Sales Team to drive group business.
• To support the sales and operational teams in delivering exceptional standards
• To ensure that all events are run to our agreed standards
• To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.