Guest Services Assistant
Royal Berkshire Hotel, Ascot, Berkshire
Full Time
£26,403 plus excellent benefits.
Closing Date: 25th October 2025
In a Nutshell
We are actively seeking a Guest Services Assistant who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a memorable service.
INDHP
Lots to do, lots of fun!
The role will be responsible for:
Delivering a seamless, personalised guest experience and ensuring high engagement throughout their stay.
Reviewing and improving the guest journey in collaboration with the Front of House Manager and Reception Supervisor.
Supporting the reception and concierge teams and keeping the Front of House team informed via morning meetings and internal communications.
Acting as the hotel ambassador for guest profiling: capturing and updating information in HART PMS to personalise and enhance the guest experience.
Handling complaints promptly and ensuring appropriate follow-up to maintain guest satisfaction.
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